Refund policy

At Ela Ridge Co., we are committed to delivering quality products and a great customer experience.

All Sales Final
We do not offer refunds or returns for change of mind, incorrect selection, or general dissatisfaction.

Product Replacement Policy
If your item arrives damaged, defective, or incorrect, we will provide a free replacement.

To be eligible for a replacement:
- You must contact us within 48 hours of delivery
- Provide clear photos of the issue
- Include your order number

Once approved, a replacement will be shipped at no additional cost.

Non-Eligible Situations
We do not offer replacements for:
- Normal wear and tear
- Incorrect use of the product
- Orders with incorrect shipping information provided by the customer

Shipping Issues
We are not responsible for delays caused by shipping carriers, customs, or events outside our control.

Lost or Stolen Packages
If a package is marked as delivered, we are not responsible for lost or stolen items. Please contact the carrier directly.

Agreement
By purchasing from Ela Ridge Co., you agree to this policy.

Contact
For any issues, contact us at Elaridgeco@gmail.com within the required timeframe.